Privacy Policy

Oku Electronics Return Policy

At Oku Electronics, customer satisfaction is our priority. We strive to provide high-quality electronics components, tools, and accessories. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

Returns are accepted under the following conditions:

Items must be returned within 2 days of the delivery date.
The product must be unused, undamaged, and in its original packaging.
All accessories, manuals, and included components must be returned with the product.
Proof of purchase (invoice or order number) must be provided.

2. Non-Returnable Items

The following items cannot be returned:

Products marked as “Final Sale” or “Non-Returnable.”
Customized or modified products, including special orders or custom-built electronics.
Opened software, consumables, and 3D printing filaments.
Items damaged due to misuse, improper handling, or electrical faults not caused by the product itself.

3. Return Process

Request a Return
Contact our support team at support@okuelectronics.com with your order number and return request.

Approval & Instructions
Once your request is reviewed and approved, we will provide return instructions.

Ship the Item
Return the product using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Inspection & Resolution
Once we receive and inspect the returned item, we will process a refund or replacement.

4. Refund & Replacement Policy

Refunds
Approved refunds will be issued within 1–2 business days to the original payment method.

Replacements
If you receive a defective or incorrect item, we will provide a replacement or full refund, including shipping costs.

Partial Refunds
If the returned item is not in its original condition, a partial refund may be issued depending on the product condition.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery and include clear photos and a description of the issue. Our team will arrange a replacement or refund as appropriate.

6. Contact Us

For any return inquiries, please contact our support team:

Email: support@okuelectronics.com
Phone: 0302 986 353 | 0242 159 130

Privacy & Security Policy

At Oku Electronics, we respect your privacy and are committed to protecting your personal information. When you shop with us at www.okuelectronics.com, your data and transactions are handled with the highest level of security.

1. Secure Transactions

Your payment information, including credit/debit card details, Mobile Money transactions, and other sensitive data, is protected using 128-bit encryption technology. This ensures secure communication between your browser and our web servers.

What is 128-bit encryption?

128-bit encryption is a security standard that encrypts data using a 128-bit key, making it extremely difficult for unauthorized parties to access your personal or payment information.

2. Personal Data & GDPR Compliance

In accordance with Article 13 of EU Regulation 679/2016 (GDPR), this policy explains how Oku Electronics collects and processes personal data.

What Data Do We Collect?

We may collect personal data when:

You create an Oku Electronics account
You purchase products or services
You contact us via email, phone, or messages
You interact with our website or social media platforms

How We Use Your Data

The information collected may be used to:

Respond to customer inquiries and support requests
Enable access to our products and services
Improve the shopping experience on our website
Provide promotional offers or marketing updates
Improve services through analytics and website performance monitoring

How Your Data Is Processed

Oku Electronics processes personal data responsibly and securely to:

Provide our products and services
Improve your shopping experience
Comply with legal and regulatory requirements

Your Rights Under GDPR

You have the following rights regarding your personal data:

Access & Portability
Request a copy of your data or transfer it to another service provider.

Correction
Request correction of inaccurate personal data.

Erasure
Request deletion of your personal data under certain conditions.

Objection
Object to data processing for certain purposes such as marketing.

Restriction
Request limits on how your data is processed.

3. Contact Us

If you have questions regarding your privacy rights or data protection, please contact us through our website or email.

At Oku Electronics, we are committed to safeguarding your privacy and ensuring your information is handled securely.

Privacy Policy for Smart Power Supply App

Last updated: February 1, 2026

Oku Electronics (“we”, “our”, or “us”) operates the Smart Power Supply mobile application.

This Privacy Policy explains how information is handled when you use the Smart Power Supply app.

1. Information We Collect

The Smart Power Supply app does not collect, store, or share any personal data.

We do not collect:

Names
Email addresses
Phone numbers
Location data
Device identifiers
Usage analytics
Any personally identifiable information

2. Permissions Used by the App

Bluetooth Permission

Bluetooth is used to:

Scan for nearby ESP32 devices
Connect to the ESP32-based Smart Power Supply
Receive voltage and current readings in real time

Location Permission

Android requires location permission to enable Bluetooth device discovery.

Important clarification:

The app does not access, collect, store, or track your location.
Location permission is used only to enable Bluetooth scanning, as required by Android.

3. Data Usage and Storage

Voltage and current data are received directly from the connected ESP32 device.
Data is processed locally on your device.
If you export data (CSV), the file is saved only on your device.
No data is transmitted to external servers.

4. Data Sharing

We do not share any data with:

Third parties
Advertisers
Analytics services
Government agencies
Other organizations

5. Children’s Privacy

The Smart Power Supply app is not specifically designed for children under the age of 13.

We do not knowingly collect personal information from children.

6. Security

Since the Smart Power Supply app does not collect or transmit personal data, no user data is stored on external servers. Bluetooth communication occurs only between your mobile device and your ESP32 hardware.