FAQ

Frequently Asked Questions

Please read our FAQs before sending us a message.

What are the delivery charges for orders from the online shop?

Before placing an order, you can check the available shipping options and delivery costs for your region.

To confirm the shipping cost:

Add the items you want to purchase to your shopping cart.
Click the Shopping Cart link at the top-left corner of the website.
On the Shopping Cart page, you will see the items you added, including their weight and total price.
Click the Estimate Shipping button.
A pop-up window will appear showing available shipping methods and prices based on the shipping location you select.

Which payment methods are accepted in the online shop?

We accept several secure and convenient payment methods, including:

MTN Mobile Money
Vodafone Cash
AirtelTigo Money
Bank Transfer

This allows customers to choose the payment method that best suits them.

How long will delivery take?

Delivery time depends on the destination and the shipping method selected.

Domestic Orders

VIP / FedEx / Ford Courier: 1–2 days
Post Office: 2–10 days

International Orders

UPS: 2–10 days
DHL: 5–10 days

How secure is shopping in the online shop? Is my data protected?

Your personal information is handled confidentially and protected using SSL (Secure Socket Layer) encryption. This ensures that your order details, including your name, address, and payment information, cannot be accessed by third parties.

Where applicable, card payments may also be verified through the 3D Secure authentication process.

What happens after I place an order?

After placing an order, you will receive an order confirmation email.

Once your order has been processed in our system, the package will leave our warehouse the same day or the next business day.

For bank transfers or other pre-payment methods, orders will be shipped once payment has been confirmed.

Will I receive an invoice for my order?

Yes. You will receive your invoice in PDF format by email once your order has been shipped.

How do I place an order on this site?

Step 1: Choose the product you want to purchase.

Step 2: Add the product to your shopping cart by clicking the Add to Cart button.

Step 3: Open your shopping cart. Here you can:

Click Back to Shopping to add more products
Update product quantities using the Update option
Click Estimate Shipping to see delivery options and shipping costs

When ready, click Checkout.

Step 4: Log in to your Oku Electronics account if you are not already logged in.

If you already have an account, enter your login details.
If you do not have an account, you can create one using the sign-up option.

Step 5: Confirm your shipping address. The default address will be filled automatically from your account details, but you can change it if needed.

Choose your preferred shipping method. You may also leave special instructions in the comments box if necessary.

Click Continue Checkout to proceed.

Step 6: Review your order and complete payment.
Tick the Terms and Conditions box to confirm that you agree to our policies. If you have a discount code, you may apply it here.

Select your preferred payment method and proceed.

Step 7: Confirm your order.
After confirmation, you may be redirected to a third-party payment platform (such as your bank’s payment page) to complete the transaction.

Once payment is completed, your order will be processed and shipped.

Order Status Information

After placing your order, it will move through the following stages during processing.

New Order / Pending

This means we have successfully received your order. This is the default order status.

Payment Verification

If you paid through online payment methods or notified us of an offline payment (such as bank deposit), we will verify the payment before processing the order.

Processing

Your payment has been received or your payment method has been accepted. We are preparing your order and collecting the items from our inventory. Changes may not be possible once your order reaches this stage.

Shipped

Your order has been dispatched and is on the way to the delivery address.

Delivered

Your order has been successfully delivered. You may receive a delivery confirmation by email or SMS. Delivery information will also be updated in your My Account section.

Ready for Pickup

This status applies to Local Pickup orders only. Your order is ready and waiting for you at our pickup location.

Waiting for Payment

We are waiting for your bank deposit or cheque to clear. Once payment is confirmed, your order will be released for shipment.

Exception

Your order requires manual review before shipment. This may occur due to special handling requirements or order modifications. If additional information is needed, we will contact you.

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