Oku Electronics Return Policy

At Oku Electronics, we value your satisfaction and strive to provide high-quality electronics components and accessories. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 2 days of the delivery date.
  • The product must be unused, undamaged, and in its original packaging.
  • Returns must include all accessories, manuals, and any included components.
  • Proof of purchase (invoice or order number) must be provided.

2. Non-Returnable Items

Certain products cannot be returned, including:

  • Items marked as “Final Sale” or “Non-Returnable”.
  • Customized or modified products (e.g., special orders, custom-built electronics).
  • Opened software, consumables, and filaments.
  • Items damaged due to misuse, improper handling, or electrical faults not caused by the product itself.

3. Return Process

  1. Request a Return: Contact our support team at support@okuelectronics.com with your order details.
  2. Approval & Instructions: Once your request is approved, we will provide return shipping instructions.
  3. Ship the Item: Send the product back using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Inspection & Refund: Once we receive and inspect the returned item, we will process your refund or replacement.

4. Refund & Replacement Policy

  • Refunds: Approved refunds will be issued within 1–2 business days to the original payment method.
  • Replacements: If you receive a defective or incorrect item, we will offer a free replacement or refund, including shipping costs.
  • Partial Refunds: If an item is returned in a condition that is not its original state, a partial refund may be issued.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with photos and a description of the issue. We will arrange for a replacement or refund.

6. Contact Us

For any return inquiries, reach out to our support team:
📧 Email: support@okuelectronics.com
📞 Phone: 0302986353 | 0242159130

Privacy & Security Policy

At Oku Electronics, we value your trust and are committed to safeguarding your privacy and ensuring the security of your transactions. When you shop with us at www.okuelectronics.com, you can be confident that your personal and payment information is handled with the highest level of security and confidentiality.

1. Secure Transactions

Your payment information, including credit/debit card details, Mobile Money details, net banking credentials, and other sensitive data, is protected using 128-bit encryption. This technology ensures encrypted data transfer between your browser and our web server, making your transactions secure and private.

What is 128-bit encryption?

128-bit encryption is a robust security technique that uses a 128-bit key to encrypt and decrypt data, ensuring that your personal and payment details remain inaccessible to unauthorized parties.

2. Personal Data & GDPR Compliance

Under Article 13 of EU Regulation 679/2016 (GDPR), this policy outlines the personal data we collect, its purposes, and how Oku Electronics processes it.

What Data Do We Collect?

We collect personal data through the following interactions:

  • When you create an Oku Electronics account.
  • When you purchase our products or services.
  • When you email, call, or message us.
  • When you interact with our website and social media platforms.

The data collected is used to:

  • Respond to customer inquiries and support requests.
  • Enable you to access and use our services.
  • Provide personalized experiences on our website.
  • Conduct marketing activities and promotional offers.
  • Improve our services through analytics.

How Is Your Data Processed?

Oku Electronics ensures that your personal data is processed responsibly, securely, and in compliance with GDPR. We use your data to:

  • Provide our products and services.
  • Improve your shopping experience.
  • Comply with legal and regulatory requirements.

Your Rights Under GDPR

As a user, you have the following rights regarding your personal data:

  • Access & Portability: Request a copy of your data or transfer it to another service.
  • Correction: Correct inaccuracies in your personal data.
  • Erasure: Request the deletion of your personal data under certain conditions.
  • Objection: Object to the processing of your personal data for specific purposes (e.g., marketing).
  • Restriction: Limit the processing of your data in certain situations.

3. Contact Us

If you have any questions about your privacy rights or would like to exercise them, please reach out to us via email or through our contact form at www.okuelectronics.com.

At Oku Electronics, we are committed to protecting your privacy and ensuring that your data is handled securely and responsibly. By shopping with us, you agree to this Privacy & Security Policy.